Refund Policy

This policy explains how refunds work for VocaFlare products. Purchases made on our websites are processed by our payment partner, which acts as the Merchant of Record for the order and is shown on your receipt. Purchases made inside our mobile apps are processed by the Apple App Store or Google Play.

Purchases on our websites

This covers products bought on vocaflare.com and its subdomains, such as the VocaFlare Clips API and VocaFlare Lens Pro. Our payment partner is the seller of record for these purchases and issues every refund on our behalf.

Refunds on web purchases

• Digital products are delivered the moment you buy them, so purchases are final and not refunded, except in the cases below or where the law requires it.
• When a refund is issued, the license key or access linked to that purchase is deactivated.

When something goes wrong on our side

If you were charged in error or charged twice, or a product you bought does not work as described and we cannot fix it, write to us and we will refund the affected amount.

Purchases inside the mobile apps

• VocaFlare AI Pro and VocaFlare Offline Pro bought inside the iOS or Android app are billed by Apple or Google, not by us, so we cannot issue those refunds ourselves.
• iOS: request a refund at reportaproblem.apple.com.
• Android: request a refund in Google Play, under Account and then Order history.
• Deleting the app does not cancel a subscription. Cancel it in your App Store or Google Play account settings.

Your legal rights

Nothing in this policy limits the rights you have under the consumer protection law of your country.

How to request a refund

Write to us from the email address you used at checkout and include your order number, or simply reply to your receipt email. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

Contact

Questions about a payment or a refund? Write to us:

• Email:[email protected]