Privacy Policy

This Privacy Policy explains how VocaFlare ("we", "us") collects, uses, shares and protects your personal data when you use the VocaFlare AI mobile app and our website. By using the app you acknowledge the practices described here. If you do not agree, please do not use the app.

Data controller

VocaFlare is the data controller responsible for your personal data. You can reach us using the contact details at the end of this policy for any privacy request.

Data we collect

Depending on how you use the app, we may process the following:

• Account data: your email address and, for social sign-in, the name and profile information provided by Google, Apple or Facebook.
• Profile data: the display name you choose during onboarding, your learning language, level, goals and daily targets.
• Learning content: the vocabulary you save, the messages you write to the AI tutor, quiz and test answers, and your progress and XP.
• Practice room data: the messages you exchange with other learners in Practice Rooms.
• Voice recordings: when you use speaking features, your audio is captured and converted to text.
• Purchase data: subscription status and transaction identifiers processed through Apple, Google and our payments provider.
• Usage and device data: app interactions, device type, operating system, language and approximate region, collected for analytics and reliability.

How we use your data

We rely on the performance of our contract with you for core functionality, on your consent for optional features such as analytics, and on our legitimate interests for security and improvement.

• To provide the core service: tutoring conversations, vocabulary review, tests, learning paths and progress tracking.
• To generate personalized content such as reading passages and quizzes from your saved words.
• To operate leaderboards and social features you choose to use.
• To process subscriptions and prevent abuse.
• To improve the app, measure performance and fix problems.
• To run Practice Rooms: match you with other learners, deliver messages between partners, let an AI tutor continue the session if your partner leaves, and moderate content for safety.

Third-party processors and international transfers

We share data with service providers who process it on our behalf. Your data may be transferred to and processed in countries outside your own, including the United States. We take steps to ensure an adequate level of protection for such transfers.

• Cloud hosting, database and authentication providers that run our backend.
• AI processing providers that generate tutoring, tests, corrections and reading content and transcribe your speech; they receive your text, vocabulary and voice.
• Payment and subscription providers, through the Apple App Store and Google Play.
• Analytics and product-insight providers, only with your consent where required.
• Push notification providers.
• We never sell your personal data.

Voice data

Audio from speaking features is used only to transcribe your speech, so the app can respond and score your practice. We do not use your voice to identify you.

Data retention

We keep your data for as long as your account is active or as needed to provide the service. You can request deletion at any time, after which we remove your personal data except where we must keep it for legal reasons. Messages exchanged in Practice Rooms are automatically deleted 30 days after the session.

Your rights

Subject to applicable law, including the Turkish Personal Data Protection Law (KVKK) and the GDPR where relevant, you have the right to access, correct, delete or object to the processing of your data, to withdraw consent, and to request a copy of your data. To exercise these rights, contact us using the details below.

Children

The app may be used by students through schools. We do not knowingly collect data from children without appropriate consent. Where the app is used by minors, consent must be provided by a parent, guardian or the school acting on their behalf. If you believe a child has provided data without such consent, contact us and we will delete it.

Security

We use industry-standard measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Analytics and cookies

Our website and app may use analytics and session tools. Where required, we ask for your consent before enabling non-essential analytics, and you can withdraw it at any time in the app settings or your device settings.

Changes to this policy

We may update this policy as the app evolves. We will update the date above and, for material changes, notify you in the app.

Contact

For any privacy request, including data deletion, contact us:

• Data controller:VocaFlare
• Email:[email protected]